Grievance procedure flow chart
An informal approach between employee and line manager is often the best way to proceed
Employees should inform the employer of their grievance
Check if the employee wishes to use the grievance as a basis for
an application to an employment tribunal. The grievance must be set out in writing. Employers may wish to have separate procedures for
handling complaints about bullying or harassment.
Hold a meeting in private and remind the employee of their right to be accompanied
Consider a response and inform the employee in writing of your decision - arrange an appeal if necessary
A more senior manager should hold the appeal (where possible)
Check if the employee wishes to use the grievance as a basis for
an application to an employment tribunal. The grievance must be set out in writing. Employers may wish to have separate procedures for
handling complaints about bullying or harassment.